GEICO Car Insurance Reviews


GEICO is one of the most familiar names in the auto insurance world.  In fact, it’s fair to say that there has never been a more successfully branded and marketed insurance company.  People all around the world know and love the perky little GEICO gecko, and the two lovable cave men with easily hurt feelings are quickly becoming equally well known.

But GEICO isn’t simply a story of advertising and marketing genius.  Not many people realize it, but GEICO was established in 1936, by Leo and Lillian Goodwin and its name is abbreviated from “Government Employees Insurance Company”—for it was government employees that the Goodwin’s first sought to serve.  It was in the late 80s and early 90s that GEICO began to establish itself as an Internet-based insurance company, and it leveraged the advantages of its online presence in order to offer its customers consistently lower rates than most other providers.  In fact, the major growth in GEICO began with its highly successful add campaign featuring a tag line they still use: Give us 15 minutes and we’ll save you up to 15%.

Today GEICO is a wholly owned subsidiary of Berkshire Hathaway—the major investment company headed by Warren Buffett.  It is the third largest insurer of private passenger cars in the United States and is the fastest growing major auto insurer in the country.  GEICO has more than 9 million policy holders, insures more than 16 million vehicles and employs over 24,000 associates working out of 12 major offices around the country.

Best Features of GEICO Car Insurance

With GEICO, low rates and customer service vie with one another for the title of “best feature.”  GEICO first established itself as a major player in the auto insurance world by delivering customers the same level of coverage as other providers but for substantially lower premiums.  And they continue to offer top-tier coverage at some of the most competitive rates available.

But they also gained their current standing in the market by offering excellent customer service and support.  In fact, GEICO was the first auto insurance company to introduce 24 hour telephone customer service available 7 days a week.  And service and convenience remain among the company’s best features.

The company maintains an absolutely state-of-the-art website at which you can learn about products and services, learn about discounts for which you might be eligible, manage your account, make payments, file and track a claim, locate a repair center, and a lot more.  And you can still contact a GEICO representative by phone 24/7/365.

In fact, about all you can’t do online is actually purchase your policy.  This may seem like a surprising oversight, but it’s actually to your benefit.  When you speak with an agent live, you’ll be able to make sure that you have exactly the coverage that you need—no more and no less—and that you have received all of the discounts and special services for which you may be eligible.  What’s more, it’s easy to find an agent.  Simply enter your zip-code on the website and you will be directed to a GEICO agent who serves your area.

What the Experts Say

It seems that everybody loves GEICO—from rating agencies, to research groups, to customers.  The industry’s leading auditing groups have all given GEICO some of the highest ratings possible for financial strength.  Standard and Poor’s gives GEICO an AA+ rating, Moody’s gives it an Aa1 rating, and A.M. Best gives it an A++ rating.

Furthermore, Forrester Research gave GEICO a “superior” rating for its devotion to customer advocacy—which it defines as “the perception by customers that [GEICO] does what is best for them, not just what is best for its own bottom line.”

And again and again customer surveys and unsolicited customer reviews show this same kind of enthusiastic support for the company and its service.  Customers overwhelmingly report that their claims are handled quickly and fairly, and they are very satisfied with the quality of the service and support they receive.

Benefits and Discounts

In addition to low basic rates, GEICO offers some of the most generous discount packages in the industry.  For example, you are eligible for additional savings if you have a record of safe driving, if you are older, if you are insuring multiple vehicles, if you are married, or if you park your car in a garage.  Furthermore, GEICO offers special discounts to military personnel and to individuals who are members of any of the more 20 business and professional organizations that partner with GEICO.

And when you purchase insurance with GEICO, you’ll enjoy a wide range of benefits.  GEICO offers you a very low down-payment on your policy, the option of paying in monthly installments, and immediate activation for instant coverage.

You can also sign up for round-the-clock access to your account with GEICO’s online PolicyServiceCenter.  Here you’ll be able to view all of your insurance documents, change your coverage levels, make payments or sign up for automatic payments, and add or remove vehicles from your policy.  All of this is, remember, in addition to your ability to file and track a claim online.

The Bottom Line

GEICO is an excellent option for most individuals seeking car insurance.  They offer very competitive rates, a wealth of discounts, many online conveniences, and the ability to speak with a customer service agent 24/7/365.  Furthermore, the company is in very strong fiscal health, so you never need to worry about their ability to pay your claims.

Copyright © 2011 | All Rights Reserved. | About Us| Privacy Policy | Terms and Conditions| Contact Us| Site Map